What happens if I can’t get to pick my child up?

If you know that someone different will be picking your child up then give us a description of the person and a password/photo; we will sometimes ask them for your child’s date of birth. Once we know these people a password isn’t necessary but please inform us that they will be picking up your child. If you are running late, please let us know as soon as possible. There is a late pick up fee of £1 per minute.

How do I know my child is safe?

All staff are highly qualified and have Enhanced Disclosure & Barring Service checks. No access to the house is permitted to anyone who is unknown to us. The outside play area is also enclosed & supervised at all times.

What qualifications do your staff have?

I, Janny Mendes, hold a Level 3 in childcare. I have also done a food hygiene course, & safeguarding children course. We are all DBS checked. Our staff also hold level 2 in childcare or equivalant and take continuous training throughout the year, and I make sure all staff hold Paediatric First Aid courses for the safety of the children.

Do you accept childcare vouchers?

Yes. We are registered with the main childcare voucher providers, Edenred. However, if your employer uses one we are not registered with, we can register with them. We are happy to accept childcare vouchers from both parents, even if they are from different voucher providers.

What happens if my child is ill and cannot attend?

We ask parents to ring and let us know if their child will not be in. Unfortunately, no refund can be made if your child doesn’t attend owing to illness.

What happens if my child is taken ill?

We will call or text you immediately if your child is taken ill.

We will ask for permission to give any medication and you will have to sign a form but please refer to our sick policy for more details. At other times we will ask you to come and collect your child if they are not well enough to be in or have a contagious illness.In the interests of all children it is important that your child is well before returning to us.

How will you settle in my child?

We recommend 3 settling in sessions. We will ask you to complete some start up forms so that we understand your child’s daily routine, their likes and dislikes, sleep patterns throughout the day etc.

What do I need to bring with me?

Whilst your child is on formula milk you can either bring in your bottles made up every day or provide us with a carton of formula and we will make it up as and when needed. You will also need to bring in nappies, wipes, creams, comforters and any medication your child needs. We also ask parents to bring in at least two or three spare sets of clothes (and lots more when they’re toilet training!).

Do I have to pay for bank holidays and other holidays?

Yes, we have to pay our staff for bank holidays and staffing equates to some 60% of our costs so we are not able to give concessions for bank holidays. You will not pay for the 4/5 weeks we are closed during the year however you will have to pay for any holidays you take as again we have to keep your child’s place for the whole year.

Are you open all year round?

We open at 7.30 am every morning and close at 6pm every day, except on Saturdays and Sundays.

We are open 47/48 weeks of the year; we are usually closed one week during Easter, 2/3 weeks in August, and the days between Christmas and New Years. We may also have 1/2 extra days off during the year for training purposes.

We are closed on all bank holidays.

Are you Ofsted registered?

Yes, we are Ofsted registered: EY539684. We are also members of PACEY (professional association for childcare and early years).

I have further questions - how do I get in touch?

If you have any other questions, please don’t hesitate to call on 07525 189 806, email us on info@benetsbambinos.co.uk, or use the contact form here.

What parent’s are saying

“We are so happy with the care you provide – I don’t know anyware else that provides such fun, varied and educational activities in a lovely home setting.

- Kate & Andy